So far I have backed up all phones without a hitch, and 2 1 TB laptops with no problem. I finally dove into the deep end and subscribed and the prices are far more affordable than 5+ years ago. My fear was also privacy of my data and the fear that online backup is complicated and fails. It was time to buy a new local backup storage, when my laptop crashed and I lost crucial data I should have backed up on the cloud. I have had several laptops crash but had always been lucky to avoid data loss by constant local backups. I had heard about Idrive 5 years ago and when doing cost comparison always found them to be the best bang for the buck. iDrive COULD be one of the best backup tools if they took customer support serious and fixed the above deficiencies. What it does it more or less randomly remove old files from you backup storage, no matter when the files were deleted. Their current solution for cleaning up called "periodic cleanup" is totally useless and uncontrolled. It also lags a basic feature like retention time for you backups, so you backup storage keeps growing (which of course might be in the interest of iDrive sales team). When backup errors happen (which they do sometimes in most systems), the app lags a proper log file and you need to create a support ticket with debug information just to find out, which files failed during the backup. For the application itself, it does have a couple of defects. Even then, their replies are lacking answers to problems or suggested workarounds. Often, it makes you wonder if they ever read the actual question until they are explicitly asked to do so. It is extremely impersonal and always defaults to canned responses.
General fair value for money when looking at storage/features/price.
If this is the common troubleshooing how about either just provide a simple button, or hey since the files are backed allow me to share my backup with support (which should include my config and logs) *duh* please go to xyz directory, enable tracing, run your backup and then upload the results and turn off tracing. Support is decent but it always starts with. I have used commercial products that have a simpler interface but that simple interface tells me so much more then idrive. * The Cloud-drive, realtime backup, and scheduled backup along with the different service backups don't have a clear way to see what is going on and provide status. * I have caught it consumer over 16gb in memory and yes I have 32GB on my system * The gui is just not clean, obviously everyone has their own perspective, but it is difficult for me to understand what is being backed-up and what is successfuly backed up and when. * It has bogged down my system too much and there is no way to throttle IO bandwidth. * Error messages are not really descriptive, and to troubleshoot it you need to turn on tracing and run it all again.
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